TERMS OF SERVICE

Last Updated: August 23, 2026

These Terms of Service govern your use of the Timbercrest online store and purchases made through our website.

By accessing our website or placing an order, you agree to these Terms.

Online Store

You must provide accurate, current, and complete information when making a purchase.

You may not use our products, website, or services for unlawful purposes.

Products

We make reasonable efforts to display product descriptions, dimensions, photographs, materials, finishes, and colors accurately.

However, colors and appearance may vary depending on lighting, photography, natural material variations, manufacturing batches, and your device display.

Wood and wood-effect products may naturally display variations in grain, tone, texture, color, and appearance.

Customers should carefully review product measurements and specifications before ordering and before beginning installation.

Prices

Prices may change without notice.

The price applicable to an order is generally the price displayed and confirmed at checkout when the order is placed.

Orders

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving:

• Suspected fraud

• Payment authorization problems

• Incorrect pricing or product information

• Inventory errors

• Delivery restrictions

• Suspected misuse of our website

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

Payments

Customers agree to provide current, complete, and accurate billing and payment information.

Available payment methods will be displayed during checkout.

Transactions may be processed through Shopify Payments or other third-party payment processors.

Installation

Customers are responsible for ensuring that products are suitable for their intended installation area.

Professional installation is recommended where appropriate.

Timbercrest is not responsible for damage resulting from incorrect installation, improper cutting, misuse, unsuitable surfaces, or failure to follow applicable installation instructions.

Third-Party Services

Our website may use or provide access to third-party services.

We are not responsible for the independent content, privacy practices, terms, or availability of third-party services.

Prohibited Uses

You may not use our website to:

• Violate applicable laws.

• Submit fraudulent or misleading information.

• Attempt unauthorized access to our systems.

• Distribute malware or harmful code.

• Interfere with website security or operation.

• Attempt fraudulent transactions.

• Infringe intellectual property rights.

Limitation of Liability

To the maximum extent permitted by applicable law, Timbercrest will not be liable for indirect, incidental, or consequential losses resulting from misuse of our products or services.

Nothing in these Terms excludes or restricts rights or liabilities that cannot legally be excluded or restricted.

Changes to These Terms

We may update these Terms from time to time.

The current version will be made available through our online store.

Contact

Timbercrest
Email: support@timbercrest.com